We, at Seema Gujral, strive to build a pleasant and satisfying shopping experience for our clients.
At Seema Gujral, we practice and strictly follow our standard company protocol across all direct points of sales, that is, to not endorse any return or exchange policy irrespective of a domestic or international order, neither on/off the rack pieces nor on the made to order ones. However, we accommodate exceptional cases under the below mentioned circumstances:
- If the garment ordered from Seema Gujral is not received in good condition, that is, it is damaged or defective.
- If the garment exhibits an irreparable issue against the client specifications, for example – sizing issue, fabric covering, color mismatch, length issue, etc.
- If there has been an overstretched, uninformed delay in delivery from our end without any prior notification to the client about the revised date.
We would be happy to cater to client queries or grievances in such situations and see what best we can do to resolve any issue. Clients can get in touch with us over a call, Whatsapp us during business hours, and also share their grievances over an email. The shared email should clearly state the client issues along with reference images of the problematic areas in the garment within 24 hours of receiving the garment.
Kindly note that the customer can send the outfit back only when he/she has received confirmation regarding the same from Team Seema Gujral. Unsolicited returns will not be received without authorization and customers will be held accountable for scheduling and managing the pick-up of products sent without prior intimation. While returning the outfit please ensure that the returned merchandise should be in its original state, that is, it should be unused, and properly sealed in its original packaging. Once the garment is received please be informed that the sole discretion of accepting the return and/or exchange of the rejected garment lies with the Seema Gujral Team. This decision shall be based on the communicated timelines and quality of the returned garment.
Also, in case Team Seema Gujral approves the return and/or exchanges, a credit note with a maximum validity of 6 months, which can be availed even during sale time, redeemable only at SeemaGujral.com and our only flagship store in Noida, UP, will be issued. It should be noted that we do not offer any returns or exchanges on discounted outfits. Also, all issued credit notes are exclusive of any applicable shipping duties or tax amount. These credit notes are issued for the MRP amount only.
ORDER CANCELLATION POLICY:
Customers have the facility of cancelling purchases and claiming a refund within 24 hours from the time of purchase. We would not cater to any cancellation requests received after 24 hours from the time of purchase and we will not be responsible/liable to any claim for a refund. In case, the cancellation request gets approved, our team will form a “credit note” which will be initiated within 7 business days from the date of order cancellation. It should be noted that the credit note will be valid for 6 months from the date of order cancellation. Also, in the case of changing the order, the customer will have to bear the price difference of the revised order. This price difference shall be paid before updating the order. In a situation where the price of the new order will be lesser than the original one, we will issue a credit note for the balance amount that could be availed by the client within a communicated stipulated time period.